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Return & Exchange Policy

Losshl follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. Please go through the size chart carefully for sale products.


EXCHANGE: 

If the customer has any size issue with the product delivered then he/she needs to mail us at inquiry@losshl.com within 24 Hours from the date of delivery. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to be borne by the customer that is Rs 250. Please Note: Reverse pick-up might not be available on a few Pincodes. In this case the customer is requested to send back with the customer name and mobile on it. Exchanges are allowed on size issues only. Exchange will not be issued on product exchange. Customer gets a credit note, only when the desired size of the product is not in stock. Please note that intimate wear products (swimwear and lingerie) & Accessories will not be eligible for exchange.

We always strive to ensure that each transaction at our website is hassle free and take great care in delivering our products and adhere to the highest quality standards. All our shipments are carefully inspected before leaving our store/ warehouse.

However, if it is discovered that a wrong product has been delivered to you or the product has a genuine manufacturing defect then we are open to resolve your problem and re-fulfill your order.

You can report your problem, complaint or query related to the ordered with your order number, date of transaction, delivery address and image of the product. However, when a product is dispatched from our warehouse it goes under 3 layers of quality check, still if there is any issue with the product we would resolve it for you. Please make sure you have a video of opening the parcel, it is mandatory, failure to which we will not be able to proceed with the exchange

Our team will investigate the issue and revert within 48 working hours. Please ensure that the product is unused, unworn, unwashed, undamaged and is in a saleable condition until the problem is resolved. We reserve the sole discretion to provide the resolution to any such problem/ complaint as we deem fit.


RETURN:

We humbly donʼt take returns on items sold once.


Colour Difference:

The colour in images on the website can slightly vary due to product shoots in professional lighting.


Can I cancel my order?

  • Prepaid orders are not eligible for cancellation.
  • You can cancel your Cash on Delivery order within 24 hours of order. Please call us on 8527894272 or write to us at inquiry@losshl.com to request a cancellation.

Why is my exchange not accepted?

  • We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.
  • Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please donʼt expect an exchange or return for the same.
  • We have made every effort to display the colours of our products that appear on Losshl.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitorʼs display of a colour will be completely accurate.
  • Exchange/Return not acceptable if the product is washed and worn.
  • Purchases made from the SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.

Validity Of The Credit Voucher:

Validity of Credit voucher issued for exchange will be of 30 days.


How will I receive the credit for my money when the desired size of the exchange product is not available?

The credit note will be emailed to you, which you can use in the next 30 days on the LOSSHL website. Please make sure that you use the credit in one go.


This policy is subject to change without prior notice. You are advised to review this policy before ordering on this website.